Contact Us
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General questions
Call us
1–877–On Your Side®
(1–877–669–6877)
Anytime
Write us
Nationwide World Headquarters
One Nationwide Plaza
Columbus, OH 43215–2220
Email us
Need more resources? Read our FAQs.
Find the answers to some frequently asked
questions at Nationwide. Or, contact us at one of the phone numbers
listed below.
Customer Relations
General inquiries
Feedback
8:30 a.m. – 5 p.m. ET
8 a.m. – 6 p.m. ET
1-800-882-2822
Bank
Automated account information
Automated credit card and loan services
Live customer service
Anytime
Anytime
8 a.m. – 8 p.m. ET
1-877-422-6569
Health (Customer Service)
Gates McDonald Workers Comp
Claim questions and benefit information
Precertify hospital stay
Coverage change
Health–care provider
Individual health
8 a.m. – 4:30 p.m. ET
8 a.m. – 4:30 p.m. ET Ohio
8 a.m. – 5:30 p.m. PT (California)
8 a.m. – 8 p.m. ET
8 a.m. – 4:30 p.m. ET
8 a.m. – 4:30 p.m. ET
8 a.m. – 5:30 p.m. ET
1-800-372-0713
Health (Specialty Health)
Specialty Health Sales and Marketing
8 a.m. – 4:30 p.m. ET
1-888-674-0385
Insurance (Auto, Property)
Claims
New or existing policies
MyNationwide® technical support
Anytime
9 a.m. – 9 p.m. ET Weekdays
8:30 a.m. – 5 p.m. ET Saturday
1-800-421-3535
1-877-669-6877
1-877-304-1065
Insurance (Life)
Sales
Service for existing customers
9 a.m. – 6 p.m. ET Weekdays
8 a.m. – 8 p.m. ET Weekdays
1-877-245-0761
1-800-848-6331
Investments
Sales
Service for existing customers
America’s Income Annuity®
Mutual Funds
9 a.m. – 6 p.m. ET Weekdays
8 a.m. – 8 p.m. ET Weekdays
8 a.m. – 8 p.m. ET Weekdays
8 a.m. – 9 p.m. ET Weekdays
1-877-245-0761
1-800.848-6331
1-800-452-7126
1-800-848-0920
Investments (Group Retirement)
401k / 403b Plan Customers
457 Plan Customers
8 a.m. – 6 p.m. ET
Monday - Thursday
8 a.m. – 5 p.m. ET Friday
8 a.m. – 9 p.m. ET Weekdays
1-888-867-5175
1-877-677-3678
Mortgage (Nationwide Advantage Mortgage® Applications)
Buying a home, general questions
Mortgage agent or apply for a loan
General information
Loan coordinator
8 a.m. – 9 p.m. ET Weekdays
8 a.m. – 9 p.m. ET Weekdays
9:30 a.m. – 6 p.m. ET Saturday
9 a.m. – 5:30 p.m. ET
8:15 a.m. – 6 p.m. ET
1-800-811-5385
Mortgage (Nationwide Advantage Mortgage® Customer Service)
Automated information about mortgage; phone payment
Loan transfer, loan assumption
Refinance, pay off, release of mortgage
Anytime
9 a.m. – 5:30 p.m. ET
9 a.m. – 5:30 p.m. ET
1-800-356-3442
